Well, I am beginning to think Airstream dealerships are doomed. , Had to stop at Interrmountain Airstream in Salt Lake City for some repairs to include a leaking roof. The roof is probably a bi-product of the solar install at Los Angeles Airtream.
So I made an appt. well in advance and told Jeff then, the service manager, my laundry list and explained I live in the trailer and have my dogs with me so need to get done in a day.
So a service tech starts on it first thing in the morning and around 2pm I check back. Hmmm. The tech is working on another rig. An interstate, a high priced class B. So I ask him if he's done with mine and he says he was pulled off mine to do this rig because they had been in before. Hmmm.
Jeff tells me he will have mine finished after the van. Hmmmm.
So, to cap this off, I wait around and at 5 pm Jeff tells me I cam leave it and get a hotel or take it and come back tomorrow to get the roof leak fixed. He says everything else was done.
I have the dogs and trying to get a hotel at this time isn't going to happen so I tell him I will have it done elsewhwere, which I am sure is what he wanted to hear.
I go into the trailer to find it a mess. Boot tracks and mud and dirt on the floor and shop rags laying about. I test the fan on the stove. Not fixed. The paneling coming off, also not fixed. Obviously not happy, I mention this to Jeff. He fixes the fan. I leave. He did not clean up. He did not apologize. And I once again leave an Airstream dealership feeling nauseated by their lack of customer service and simple human respect.
My first moment meeting Jeff was a telling one and I should have listened to my inner voice that said, leave now. When I first pulled into the lot he came out. It was raining. He told me to drop my trailer there....in the rain. Fortunately, my hydrolic jack wasn't working so I was able to pull into the huge, empty service bay. Out of the rain.